This stage helps us customize our business process solutions for our partners. Lugic Inc. evaluates and identifies key business processes that would have strategic value for the company and assesses the systems that would be more compatible with our partner's organizational culture.
Once the particular strategic needs have been evaluated and assessed, we integrate our partners into the formulation of service delivery model. This would ensure that our partners are still part of the process and would not lose their control of key business processes.
At this stage, we ensure that all the terms of relationship are provided with greatest clarity. The legal framework of the relationship would bind our partnerships with responsibilities. Through this stage, we would be able to set standards and expectations that are deliverables in the process of partnership.
This is a very important stage. This would indicate in detail the standards and performance levels that should be fulfilled in the process of partnership. This provides Lugic Inc. with service levels to work on and a way to spell out the rights of our partners in case agreed service levels were not achieved.
Transition management is one of the most difficult stages in the process of our partnership. This would include knowledge transfer and management of communication paths. Lugic Inc. would provide flexibility of options for our partners in order to ensure that they decide on which knowledge is maintained and which knowledge would be transferred in the process.
The completion of the transition stage marks the implementation of services. This would include actual implementation of the project. This would include delivery of the service level agreement and management of services in the actual operation. Service delivery is a critical stage since this would be the actual delivery of service level agreements. Lugic Inc. aims at providing faster achievement of service level agreement through quality control and effective performance management.
In the process of partnership, Lugic Inc. aims at providing accessible control for our partners. This means transparency and flexibility of our services. As industries and technologies evolve, Lugic aims at responding with better services, and innovative solutions that would help our partners in achieving their strategic targets and goals.
Although the process ends in this stage, this step basically goes back to the first step. The performance of our services are consistently assessed and evaluated against the strategic requirements of our partners. It is important for our partners to be responsive to the changing needs in the industry and this would involve enhancement of business processes. The relationship with our partners is an endless process of evaluation, innovation, and value generation.