Lugic Inc.
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   Our Customer Management Process
   Our Goals

Lugic Inc. is paving the way for innovative ways to respond to customer contact services. Convergence, synergy, and innovation are just some of the formula that would help us achieve your customer relationship management needs.

Lugic Inc. provides customer contact services solutions across different industries. We provide customer contact services in IT, utilities, travel management, telecommunications, and financial services. We provide e-mail, chat, phone, inbound and outbound sales support. Through setting our facilities in the Philippines, we are able to leverage on high quality customer care professionals coming from reputable universities in the Philippines. This is coupled with technological infrastructures that would facilitate state of the art customer interaction processes. All of these advantages are achievable at a very low price relative to in-house customer contact solutions or local outsourcing services.

The target of Lugic Inc. is to continuously improve our partner’s customer care services and enhance the level of customer satisfaction. This is accomplished along with improvements in customer relationship management cost-efficiency. These goals are achieved through alignment of customer management strategies with the over-all strategic goals of our partners. At the core, we are transforming customer contact centers from cost centers to an engine of profit in an increasingly competitive global market.

For Lugic Inc. business process outsourcing is more than just providing services but more on collaborating with our partners in order to produce lasting relationship that would help our partners achieve their business goals. We are proud of providing partner relationships that are highly based on culturally sensitive processes, mutual respect, common goals, collaborative working relationship and trust.

We emphasize on strategically working with our partners from the start. This would include the assessment of who our partners are, the milestones that they have achieved and the future of their businesses. After knowing them, we strategically locate their customer base and position the service so that they would capture their target customers. This would be sustained with optimum level of support and efficient customer management to ensure higher levels of customer maintenance and high levels of customer base growth.

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