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   Our Customer Management Process
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Our Customer Management Process
 

Step 1: Aligning Strategic Goals

Our first step includes the assessment of goals and values of our partners. Business processes should be aligned with the goals of the organization and the specific organizational culture of our partners. This is essential in ensuring that our services are coherent with the core values of the partners.

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Step 2 : Analyzing Customer Base

Customers are very important for any organization. It is very important that an organization recognizes the diversity of their customers and evaluate their target customers. The goal in this case is to maintain quality customers and maximize the value that could be generated from this specific target segment. While many customers could be acquired in the process, it is very important to target those who could deliver consistent relationship with the organization. Lugic Inc. would assess the particular segment that would help the organization maintain high level of customer relationship management.

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Step 3. Building Relationship With our Partner’s Customers

Through the process of targeting, the organization would be able to set out programs that would enhance the relationship of the organization with the customer. This however should not stop here. Expansion of partnership with the client base is very important in order for the organization to grow. Through data processing, Lugic Inc. would be able to acknowledge changes in tastes and needs of customers. In the process, this would help the organization acknowledge remaining market potential for specific products.

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Step 4. Providing Excellent Support System

Since we value our relationship with our partners, Lugic Inc. would not stop in providing customer service at its highest quality. We also would like to maintain trust and confidence through continuous improvements in quality customer contact solutions. Our goal is to continuously provide maximum results and optimize the value for our partners. This would include provision of solutions through looking at various alternatives. It is very important that our partners become responsive to the changing needs of business environment and this is what we are committed to do in delivering customer management solutions. At the core, the success of our partners is also our success.

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Step 5. Maintaining The Relationship

Maintaining customers is the most difficult tasks for the organization and this is also the most critical in enhancing the growth potential of the business. Lugic Inc. is committed in finding dynamic solutions that would help our partners maintain their customer base and expand their market in order to meet their bottom lines.

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